Shipping policy

SHIPPING POLICY

At Relievura™, we are committed to delivering your order as efficiently as possible. Please review the following shipping policy carefully before placing an order.

By completing a purchase on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing may take slightly longer. Customers will be notified if significant delays occur.

2. Shipping Time

Once your order has been processed and dispatched, delivery typically takes 6–9 business days for most orders shipped to the United States.

Please note that shipping times are estimates and not guaranteed delivery dates.

Delivery times may vary due to factors outside our control, including but not limited to:

  • carrier delays

  • weather conditions

  • customs inspections

  • holidays or peak shipping seasons

  • logistical disruptions

Relievura™ is not responsible for shipping delays caused by third-party carriers or customs authorities.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.

Please allow 24–72 hours for the tracking information to update in the carrier's system.

4. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Relievura™ is not responsible for orders shipped to incorrectly provided addresses.

If a package is returned due to an incorrect address provided by the customer, the customer may be responsible for additional shipping costs required to reship the package.

Once an order has been processed or shipped, we cannot guarantee address changes or cancellations.

5. Lost, Stolen, or Delayed Packages

Relievura™ is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If your tracking information indicates that your order has been delivered but you have not received it, we recommend contacting the shipping carrier directly for assistance.

Our support team will do our best to assist customers in resolving delivery issues, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

6. Delivery Issues

If your order has not arrived within 15 business days after shipment, please contact our support team so we can investigate the situation with the carrier.

All inquiries must include your order number and tracking information.

7. Customs, Duties, and Import Taxes

For international shipments, customs duties or import taxes may apply depending on the destination country.

These charges, if applicable, are the responsibility of the customer.

Relievura™ has no control over customs procedures or fees and is not responsible for delays caused by customs processing.

8. Refused Deliveries or Failed Deliveries

If a shipment is refused, unclaimed, or cannot be delivered due to customer-related issues (such as incorrect address information), the order may be subject to return shipping costs and restocking fees.

Any reshipment of returned packages may require additional shipping payment from the customer.

9. Split Shipments

In certain situations, orders may be shipped in multiple packages depending on product availability, warehouse location, or logistical factors.

If this occurs, customers will receive tracking information for each shipment.

10. Contact Information

If you have any questions regarding shipping, please contact our support team:

Email: helprelievura@hotmail.com

Please include your order number and details of your inquiry so we can assist you as quickly as possible.