Refund policy
RETURN & REFUND POLICY
At Relievura™, we want you to feel confident when shopping with us. Please review our return policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.
1. 30-Day Return Window
We offer a 60-day return period, meaning you have 60 days from the date of delivery to request a return.
Return requests submitted after this period will not be eligible for a refund.
2. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
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The item must be unused and in the same condition that you received it
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The item must be returned in its original packaging
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All included accessories and components must be returned
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You must provide proof of purchase or your order number
Items showing signs of use, damage caused by the customer, or missing components may not be eligible for a refund.
3. Return Authorization Required
All returns require prior authorization.
To request a return, you must contact our support team at:
Once your request is reviewed and approved, we will provide instructions on how and where to return your item.
Returns sent without prior authorization will not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs, unless the item received is defective or incorrect.
We strongly recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
Approved returns will be sent to the specific address provided once approved.
5. Refund Processing
Refunds are not issued until the returned item has been received and inspected by our team.
Once we receive your return and verify that it meets the eligibility requirements, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at:
Include your order number and clear photos of the issue so we can review the situation and assist you.
7. Non-Returnable Items
The following items cannot be returned:
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Items that have been used or worn
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Items returned without prior authorization
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Discounted or sale items
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Gift cards
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Personal care products once opened or used
We reserve the right to deny any return that does not meet the conditions outlined in this policy.
8. Exchanges
We do not offer direct exchanges.
If you wish to obtain a different item, you may request a return (if eligible) and place a new order separately.
9. Refused Deliveries or Failed Deliveries
If a package is refused or cannot be delivered due to incorrect address information provided by the customer, the order may be subject to return shipping costs and restocking fees.
10. Contact Information
For any return requests or questions regarding this policy, please contact our customer support team:
Email: helprelievura@hotmail.com
Please include your order number and details about your request so we can assist you as quickly as possible.